Communication System

The North Middlesex Regional School District uses a communication system called Blackboard Connect, sometimes referred to as ConnectED or Connect 5, for phone and email based communications. Blackboard Connect communications may go out to any parents, community members, and/or staff members. This communication tool is often used for school cancellations, weekly updates, important district news, and school specific news.

Blackboard Connect allows for multiple phone numbers and email addresses per contact.  Phone-based communications are typically reserved for time sensitive information from the district, such as school cancellations, and some targeted or school specific information which are only sent to parents and staff members.  Non-emergency messages are only sent to one phone number per contact.   Email based communications are sent to all applicable addresses for both emergency and non-emergency messages.  

Parents & Students

Contact information for all enrolled students is automatically transferred to Blackboard Connect and updated nightly from the district student information system.  Parents can view the contact information for their student(s) through the Aspen Family Portal if desired.  Parent contacts in Blackboard Connect are based on the student(s) they are associated with so that communications can be targeted based on the appropriate school(s), grade level(s), homeroom(s), or specific students.  

Parents with Aspen Family Portal Accounts may update portions of their contact information, including all Blackboard Connect contact information, through the portal.  To do this, go to the Pages tab and click on the Initiate button within the Tasks module and then select the Contact Verification workflow.  Make sure to select the desired student then use the Next button to proceed through the workflow and click the Finish button once complete.  Each student's contact information will need to be updated separately.  Changes made through the Contact Verification workflow will be submitted to district staff for approval before they are implemented within Aspen.  Please see the Family Portal page to find out how to create an Aspen Family Portal account as a parent. 

Parents who wish to update or add to their student(s) contact information outside of the Contact Verification workflow are asked to contact the main office of the associated school(s).  This allows the schools to verify authorization to update contact information and ensure that contact information is updated in all necessary systems and records. 

When contacting the school(s) or helpdesk to update contact information please include the following information:

  • Your name
  • Student ID number 
    • Student name may be sufficient if contacting the school by phone or in person but some form of identity verification may be required in that case
  • Up to 2 phone numbers you would like used
  • Up to 2 email address(s) you would like used

Student based contacts will automatically be removed from Blackboard Connect shortly after the student graduates or withdraws from the district.

Community Members

Community members who wish to receive district-wide communications may email support @ nmrsd.org to request they be added to Blackboard Connect.  District-wide communications will include school closings, weekly updates, and other district news.  

When contacting helpdesk to be added or to update contact information, please include the following information:

  • Your name
  • The fact that you are a non-parent community member
  • Up to 2 phone numbers you would like used (optional)
    Caution:  Community members with phone numbers within the  Blackboard Connect cannot be excluded from phone-based communications, so please be prepared for early morning school cancellation phone calls if you wish to be added.
  • Up to 2 email address(s) you would like used 

Community members who wish to be removed from Blackboard Connect can do so by emailing support @ nmrsd.org and requesting the removal.  Please include your name, phone number, and the fact that you are a non-parent community member so that the applicable record can be accurately identified.

Staff Members

Staff members are added to Blackboard Connect when they are hired.  The primary phone number on record and district email address are used by default.  

Staff members who wish to change or update the contact information used for Blackboard Connect purposes are asked to contact the Human Resources department (hr @ nmrsd.org).  This ensures that all applicable records are updated to reflect changes in the contact information.  

When contacting human resources please include the following information:

  • Your name
  • The fact that you are a staff member
  • The primary phone number you would like used
  • An additional phone number you would like included for emergency communications (optional)
  • Up to 2 email address(s) you would like used (optional)

Staff members are automatically removed from Blackboard Connect shortly after leaving the district.  

 

 

© 2017 North Middlesex Regional School District